I ordered a broadband only package because it said I could self install the kit. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Tech Chatter. Any idea what next? TY. Re: No Virgin Media wall socket internally. Below is why. Virgin Media; My Virgin Media; Shop; Help;. Account - Mobile. Phone. 0 Kudos. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Adduxi. Account - Mobile. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. The cable could be hidden within, or behind, furniture. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. I only had the option for self installation. You will need to use VM supplied coax cables from the. on 15-02-2022 10:03. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Push the red label end of the white cable, into the wall socket. QuickStart, set up and connections. We have tried plugging it into the only box we found it would fit but no luck. Kiki97. Browse. Thanks for the reply. I’ve received self-installation kit today. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. On the day of activation, connect your new router to the master phone socket. Re: My Flat doesn’t have wall socket. Basically opened it, removed the connector and put there wire through the wall. The technician visited a. Tudor. Hi, I recently moved to this house and placed an order for VM broadband which I received today. ThanksNo Virgin Media wall socket or cables. . Now to my Issue: I opted for the self-installation ki. Browse Virgin Media Virgin Media Community. Everything you need is posted to you. Self installation but NO wall socket in. The installation should take around an hour. Account - Mobile. Wiring A Home Ethernet Network Practical Beginners Guide. UmbraRabbit. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. We previously had Virgin Media installed here back in 2017 and at the t. in Email 10 hours agoHi Virgin Media Team, Hope you are well. Select the correct HDMI input for your box. A master socket is the main socket for the phone line in your home, not an extension socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Community Natter. However, we couldn’t locate the wall socket in our place. I tried both the wires, it didn’t set up the WiFi. New customer, trying to self install my hub and 360 box. Rob. . Tech Chatter. Also tried the Ethernet, not. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. It seems that I need an electrian to install a wall socket. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. on 03-08-2020 18:05. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Do please follow the helpful advice offered by , and keep us updated. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Community Natter. Thing is, I've been to the house, Virgin haven't, and I am 99. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. This is something we can certainly get changed over to a manned install for you but in order to. Reply. This means you'd have to change your install to a manned one instead. If you're happy with this and for the charge we can make the arrangements for you 🙂. Sign in . SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. QuickStart, set up and connections. Booking an engineer is easy with Virgin Media. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The brown box is still fine, cleaned it and put the front back on with a zip tie. Surly there has been a connection previously otherwise we wouldn't have bee. If you have been given a Quickstart pack,. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. on 27-10-2022 09:24. The cable could be hidden within, or behind, furniture. 2. Networking and WiFi. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 05-09-2023 20:36. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . However, I do not have any of the specified wall sockets available. I am hoping a membe. I’m having the exact same problem. Intelligent WiFi Pod Trial. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Perfect for when you can’t all decide on what to watch. If you can get Quickstart, you can choose one of two delivery options. The cable could be hidden within, or behind, furniture. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. The hub got delivered on time as promised. No wall socket to connect. on 01-02-2023 14:26. Joining in. Account - Mobile. 2. Just joined. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Account - Mobile. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. . Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. Account - Cable. SpeedQuickStart, set up and connections. Solved: Hi guys and gals. i opted for the self install, however on inspection we - 5180915. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. Up to 3 WiFi Pods if needed. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. It could be any of the 4 screw terminals in the first picture. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. It should work ok. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. I am so sorry to hear that you seem to be missing a wall socket in the home. Sometimes there is no wall box, just a trailing cable. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Tech Chatter. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 1. . screw the master socket back to the wall. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My previous sky microfilter attached here. When I was going to self-install it, I didn't find any wall socket. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. you do have if you think any look possible as a VM connection and forum members can advise. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Next, connect the power cable. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Broadband wifi self install wall socket. I ordered self-install kit just to find out there is no Virgin socket in my new property. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Failing this. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi PicklesPower, Welcome to the Community and thank you for posting. We're here to help. Self install on 13-06-2022 17:14. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. 2. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. SpeedQuickStart, set up and connections. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Tudor. Could I book an engineer and what number - 5155510. Follow the instructions on screen to finish your setup. . I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. Push fit the VM-supplied lead onto the socket. I don't work for Virgin Media. Should I cancel and request an engineer to install. Manage Your Account. Chatter and natter. I can’t find any trailing cable at all. There is one Ethernet connection point and socket with a circle on the wall. Everything you need is posted to you. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. I have only got one rectangular shaped white socket (Shown as below) but it seems old. 01-02-2023 10:59 - edited 01-02-2023 11:00. Most QuickStart kits have just 6 cables, connectors and powerlines to. Security matters. However the wall socket doesn’t have the correct connection for the cable with the hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 🙂 Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. I’ve tried calling but the people I’m connected to keep hanging up. We're sorry to hear that there are no wall sockets in your property. Browse Virgin Media Virgin Media Community. £30 an appointment – If you can get QuickStart but choose not to. The wall box may be branded with the logos of an old cable TV company (not VM). . Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. The LAN and. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Installation Guide. My Virgin Media App. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. on 06-03-2023 09:36. I'm sorry to hear you're having these. We're here to help. There is no fibre socket in this house. Subscribe. Account - Cable. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. It is surface clipped usually. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. can take a look. I don't work for Virgin Media. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. (I did this video to help/guide new engineer as I did not find. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 388. Virgin Media; My Virgin Media;. The cable could be hidden within, or behind, furniture. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. Switched On Families. My Virgin Media App. There are 10 types of people: those. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Chatter and natter. . Networking and WiFi. You can also check for a loose cable as not all properties have a socket. All the wall sockets I can see are for BT. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Options. Networking and WiFi. jpeg1. Live TV uses co-ax cables. Tuning in In response to. Virgin Mobile. See where this Helpful Answer was posted. SpeedWas able to purchase a self install setup but have no wall socket. I was trying to book an engineer but I didn’t get anywhere. Turn on your TV and get connected. Plug into the wall socket Push the red label end of the white cable, into. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Virgin Media; My Virgin Media; Shop; Help;. Back a step. VM. . . Security matters. - 5372385. Cihank617. I have checked outside and there is a brown box shared with the neighbour. Quick tips on prepping for Virgin Media technician's visit. Manage Your Account. 4 weeks ago. All the wall sockets I can see are for BT. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Call the pre-installation and delivery team on 0800 052 1734. on 27-10-2022 09:24. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I am afraid the delivery slot with the courier is only available for all day. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I need an engineer ideally but I can't seek to get to an option to book one in. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I have signed up as a new user for Virgin Fibre. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Obi202 To Phone Extension Uk Voip Forums. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A bit paranoid - 5202625. Tudor. Go to solution. It feels like I need to just obtain a connector to enable the two to fit. We have the quickstart pack but sadly cannot get broadband set up and working. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Wall Socket. Would you expect it to work fine for gig1? Is there anything obvious I am missin. Hello. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. The cable could be hidden within, or behind, furniture. 0 Kudos. I was unable to do step 1. . Hello Virgin Media, we moved into a new house. Because when I talk with virgin before I buy the servic. I can’t find any trailing cable at all. Call the pre-installation and delivery team on 0800 052 1734. Browse Virgin Media Virgin Media Community. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. I make the order with Quick Install, but I don’t have any wall socket in my house. Look for an omnibox on the outside of your property and try and trace the cable. Thanks mate. on 04-02-2023 11:17. Networking and WiFi. . This so calle. which will give you a general idea of VM fixtures and fittings. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. I’ve just lived into my new house and received my Virgin box. Please support me in this regard. Turn on and start the Box. It seems that I need an electrian to install a wall socket. Account - Cable. self install issues. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Account - Mobile. Hi , Thank you for getting back to me via private message. That is the correct fitting, it should push on unless its too loose inside the large housing. What to expect with broadband. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Ordered VM broadband and was recommended by the website to select the self quick install option. You can also check for a loose cable as not all properties have a socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Phone. Plug the cables into the Hub. Can you check outside and look for the. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. In response to Travis_M. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. . I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. I have signed up as a new user for Virgin Fibre. Virgin let me select the self set up kit. Forum; Apps. Browse Virgin Media Virgin Media Community. Switched On Families. Hi, Iv just received my new broadband. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Manage Your Account. There is no other wall socket or anywhere for the round wire to go. . Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. I was told when purchasing the broadband package that fibre was available here. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. on 14-09-2022 12:00. The block box on second picture is an amplifier for terrestrial TV. Switched On Families. I highly doubt my landlord will allow a virgin coax input to be installed. on 30-09-2022 14:24. Virgin Media; My Virgin Media; Shop;. Getting Connected with Virgin Media is easy when you have a wall socket. Then push the connector VM have provided over the screw thread. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. 0 Kudos Reply. Plug into the Virgin Media wall socket. Follow these simple installation steps for your Virgin Media home phone set up. Stay safe online. I'm a Very Insightful Person, I'm here to share knowledge. Networking and WiFi. I’ll call the 0800 number. Virgin Media; My Virgin Media; Shop;. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Both your fibre cable and Wi-Fi router will be plugged into this. on 06-03-2023 09:36. Thank you for making your first post regarding the wall socket and your self install. Friday or 8AM. We can see that you've spoke to the team and got a technician visit booked in. I was told when purchasing the broadband package that fibre was available here. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. We would like to show you a description here but the site won’t allow us. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. No Virgin media wall socket. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Hi, I have the same issue. Options. Select the correct HDMI input for your box. New to the UK and just moved into our first home here. Plug the cables into the hub. Virgin Media; My Virgin Media;. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. QuickStart, set up and connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. I just have a short coaxial cable on my wall, and it has a male end. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs.